Xbox Games Pass - account not released on expiry of BT-funded period

[LurkingLawyer]

Hi

I'm suffering from the same issue as I'm aware other people have had, with Microsoft continuing to show my Game Pass Ultimate subscription as managed by BT/EE after expiry of the free period funded by BT.

My 6 months paid for by BT expired yesterday. I had turned off Auto-renew. The "Manage" option has now disappeared from the My Products page and now shows an option to Add Game Pass. 

However, teh account hasn't been released, and trying to redeem a pre-paid code for 3 months GP membership throws up an error message saying the account is still managed by another provider. 

Can one of the mods please escalate to get my account released please? 

Thanks.

[JohnC2]

Hi @LurkingLawyer, welcome to the forum and sorry your Xbox account has not returned to Microsoft's control.

I've sent you a Private Message so you can get in touch with the Mod team for help resolving this.

Cheers

John