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Message 1 of 4

Xbox email

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I have just received an email telling me I have ordered an xbox game and that Iwillbe billed each month. I havent ordered anything. I cannot contact BT to cancel. How do I cancel something I never asked for? 

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Message 2 of 4

Re: Xbox email

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To cancel it login via www.bt.com/mybt and then go MyBT > Your Products > Gaming > switch off renewal to cancel.

If you're saying you never ordered it, I would advise changing your password on MyBT ASAP and enable Two-step authentication (2SA) because the chances are you're using the same email and password on another site that has had a data breach, any other sites you share the same login I'd do the same thing.

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Message 3 of 4

Re: Xbox email

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Thanks for your reply. I contacted bt and it's been cancelled. 

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Message 4 of 4

Re: Xbox email

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Hi @Pamlevitt, thanks for the update and glad you called in and got this resolved.

Cheers

John

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