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Message 1 of 6

Xbox game pass for 12 months after signing up for new broadband deal

I have signed up for another 18 months of broadband  on the 900 fibre, and was told i would be eligable to get the xbox 12 month pass, and would be able to claim it in my app, but nothing is showing in the "my bt app", i have read all the advice on the forum to find it, but it is just not there for me, so i rang the helpline number and spoke to a lovely gentleman who said i would recieve an email in the next 24 hours to be able to claim the xbox deal, but have still not got the email and it has now been 3 days since i called, am i not eligable for the xbox deal ? 

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Message 2 of 6

Re: Xbox game pass for 12 months after signing up for new broadband deal

Were you just renewing your existing fibre 900 contract or were you upgrading to 900 contract  from another lesser package?



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Message 3 of 6

Re: Xbox game pass for 12 months after signing up for new broadband deal

upgraded from a lesser package 

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Message 4 of 6

Re: Xbox game pass for 12 months after signing up for new broadband deal

Hi @pgriffo and welcome back.

It's been a long time but great to see you again. I can check what's going on with the game pass. I'll need a few details so check you inbox for my message and drop me over the details.

Cheers

David

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Message 5 of 6

Re: Xbox game pass for 12 months after signing up for new broadband deal

Thanks, how do i send you the information ? 

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Message 6 of 6

Re: Xbox game pass for 12 months after signing up for new broadband deal

The message should be in your inbox now @pgriffo . Just reply to that.

Cheers

David

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