Xbox game pass for 12 months after signing up for new broadband deal

[pgriffo]

I have signed up for another 18 months of broadband  on the 900 fibre, and was told i would be eligable to get the xbox 12 month pass, and would be able to claim it in my app, but nothing is showing in the "my bt app", i have read all the advice on the forum to find it, but it is just not there for me, so i rang the helpline number and spoke to a lovely gentleman who said i would recieve an email in the next 24 hours to be able to claim the xbox deal, but have still not got the email and it has now been 3 days since i called, am i not eligable for the xbox deal ? 

[imjolly]

Were you just renewing your existing fibre 900 contract or were you upgrading to 900 contract  from another lesser package?

[pgriffo]

upgraded from a lesser package 

[DavidM]

Hi @pgriffo and welcome back.

It's been a long time but great to see you again. I can check what's going on with the game pass. I'll need a few details so check you inbox for my message and drop me over the details.

Cheers

David

[pgriffo]

Thanks, how do i send you the information ? 

[DavidM]

The message should be in your inbox now @pgriffo . Just reply to that.

Cheers

David