Xbox game pass ultimate with fibre 900

[Perseus31]

Hi I had fibre 900 put in in january 2024 and had the 12 month xbox ultimate game pass included. This was initially a bit of a mess up but finally got there and had the pass activated. Today it says the game pass has been cancelled. This is after 2 months? Can someone help? I tried calling bt customer service but been on hold forever and this is difficult due to my work.

Regards 

Gavin

[PaddyB]

Hi @Perseus31,

Thank you for posting. I'm sorry if your included Game Pass is showing as cancelled. If you send me your details, I'll be able to get this investigated.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy