Xbox game pass

[hillp435]

I have a link for game pass from bt for upgrading to fibre 500. 
the link works but the instructions don’t make sense as I don’t have a ‘content partner selection’ 

I have seen a similar post and believe it’s because I have an old account as well as a new one and need the old one removing from my profile or something? 
if someone could help it’d be appreciated. 

[RobbieMac]

Good morning @hillp435

Welcome to the BT Community and thank you for your post!

I am sorry for the problems you're having claiming for your Xbox game pass.  We can help from here however it'll take us a couple of days to pick up your case.  In the meantime; do you want to have a word with one of our guides in the helpdesk?  This may get things sorted sooner for you.  You can reach them on 0330 1234 150.

Post back and let me know how you get on chatting with them, please 🙂

Thanks,

Robbie