Xbox subsciption unwanted

[salannar]

For some reason I am now subscribed to the Xbox game pass Ultimate.  As I am 81 years old this is an unlikely choice for me.  I was also told my BT log in had been compromised.  I have changed my password and cancelled the Xbox subscription but fear I may be charged £10 in the meantime.  Is there any way of avoiding this please.

[DanielS]

Hi @salannar,

I am so sorry to see that the subscription was set up after someone gained access to your account.

We need to help you and also to help make sure that your account is secure going forward.

I will send you a private message that you can reply back to me on. I'm a moderator on the Community and I work for BT.

Thank you

DanielS

[salannar]

Thank you so much.

[salannar]

Hello!  Are you able to remove the Xbox game pass and ensure I am not charged for it.  As earlier mentioned I have cancelled the renewal.  Many thanks.

[DavidM]

Hi @salannar and thanks for the message.

We're really busy at present so it's taking a little longer than usual to respond but we have your details and will be in touch soon.

Cheers

David

[salannar]

Thank you, that is reassuring.