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Message 1 of 3

Yet another further stuck order

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Hi

I  moved house 19th August, I took out a new Broadband Halo 3/Digital Voice/2 mobile phones contract, total  charge £46.18 monthly.

Everything is working fine.

Since then I have had 2 monthly bills, September 5th - £8.54 credit,  October 5th - £7.42, so for 2 months I've only to pay £7.42. Can't be right!

I seem to have a stuck order, which may be the cause of this issue, trouble is I cannot get to speak to anyone on the phone, tried 4 times, after listening to the usual preamble, the line just goes dead.

Any suggestions?

Thank you.

 

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Message 2 of 3

Re: Yet another further stuck order

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Hi @geogee, welcome to the forum and thanks for posting.

It does look like something has gone wrong here. I've sent you a Private Message so you can get in touch with the Mod team and we'll help get this fixed for you.

Cheers

John

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Message 3 of 3

Re: Yet another further stuck order

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Thanks to @JohnC2 I see my problem has been fully resolved.

Thank you very much. 😃😎

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