Solved: Re: final bill credit no DD in place

Terry3333 · ‎03-03-2023

Hi all,

I left BT and got the final bill credit letter, but I forgot about that and had already deleted the direct debit.

Any ideas what the procedure is ? should I call ?

also I have returned the Smart hub 2 and the 4G mini hub and had confirmation of signed delivery from Royal Mail but got another email / text asking for me to send it in.

regards

Terry

imjolly · ‎03-03-2023

From a recent similar posts if you have left BT AND lso cancelled your DD then any money due to you will be sent by cheque

If you have the proof of posting from royal mail then phone CS 03301234150 and they should be able to help you

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Terry3333 · ‎03-03-2023

Thanks for the reply,

I did a quick search but didn’t see that recent post.

anyway I appreciate your time

thank you

Terry

Meaow · ‎05-03-2023

If they send it by cheque, be careful as we never received ours for £150. I don't know if it was sent to wrong address or stolen but it was cashed according to BT.