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Message 1 of 2

fttp install and daily compensation

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had a contractor for openreach out this morning to install fttp however his ladders werent long enough so did the internal work, fitted and connected the grey box outside however cant run the cable from the pole to the house as he needed long ladders and contractors can only use their own kit they have available. so it got a call to the manager and flagged up for another engineer to get to.

is it right that for each day this doesnt get activated you get auto compensation? assuming if so that will encourage them to get those ladders faster 🙂

Contract terms

Broadband package - 24 months from 18 Jul 2023
Your broadband was due to be installed on

18 Jul 2023

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Message 2 of 2

Re: fttp install and daily compensation

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openreach engineer came out today, decided it didnt need long ladders it needed a hoist, got hold of one in the local region and a few hours later all is connected and sorted thanks guys

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