help please mybt not showing my account

[mccshuck]

i had 2 accounts and mybt defaulted to the inactive one that i had from btsport player, i have just signed up to full fibre so wanted to claim my gamepass ultimate I asked for help on the forum and the mods helped sort of the inactive account was removed but now when I log into bt I get this everytime

Sorry, we can’t get your account details at the moment

We couldn’t find any account details for that BT ID. Please try again

but if i go to the your details section it will show my details and account number but as soon as i click your product or mybt i get the Sorry, we can’t get your account details at the moment msg again

[JohnC2]

Hi @mccshuck, welcome to the forum, and thanks for your post.

I'm sorry that you're not able to claim the Gamepass Ultimate. I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to fix this for you.

Cheers

John