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log in confirmation text not sent

I'm trying to use the BT app.  The same situation applies whether I'm using my mobile phone or desktop PC.

 

I get asked to enter my email & password.

 I do this and get an email with a confirmation code. 

I enter the correct code. 

Then I get asked for my mobile phone number (I'm with giffgaff) which I enter. 

I'm told that I will receive a text message with a code.

I do not receive a text.

This means I am unable to log in.

 

Can anyone suggest a way of fixing the above problem?  Or another means of logging in to the app?

 

Thanks

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