log in confirmation text not sent

[ao7]

I'm trying to use the BT app.  The same situation applies whether I'm using my mobile phone or desktop PC.

I get asked to enter my email & password.

 I do this and get an email with a confirmation code. 

I enter the correct code. 

Then I get asked for my mobile phone number (I'm with giffgaff) which I enter. 

I'm told that I will receive a text message with a code.

I do not receive a text.

This means I am unable to log in.

Can anyone suggest a way of fixing the above problem?  Or another means of logging in to the app?

Thanks

[Christopher_G]

Hi @ao7 

Welcome to the community.

The best thing I can recommend is giving our customer support team a call. They'll be able to check everything from our end and help you get logged in.

Let us know how you get on please.

Chris

[gg30340]

Have you checked in your MyBT > Your Details > Personal Details > Contact Details which the use for the 2FA PIN that you have the correct phone number and email address, that is not your BTID?