I recently moved house and wanted to keep my existing broadband package.
When I phoned BT they said I would need to upgrade to the Halo 3 package because the new house is bigger.
I moved house and settled in, I then realised I don't need this new package and want to return to my old package.
(The Halos aren't required. The signal from my original router reaches all parts of the new house)
I have had the new package for four weeks.
I contacted BT on Webchat. A lady from BT said I would be able to revert back to my old package but told me I had to phone another number.
I phoned the number and a gentleman said he would be able to further upgrade me to an altogether new package but cannot revert back to my old one.
He explained I was outside of my cooling off period and couldn't return to my old package.
I tried to explain to him that this was because I was busy moving house.
My argument is:
1. I was sold something I was told I needed but didn't.
2. A lady from BT has told me I can revert back to my old package.
3. A gentleman from BT has told me I can't revert back to my old contract because I'm outside my 2 week cooling period, but can upgrade to an altogether new contract.
I don't want to leave BT. I just want my old package that I had before I was mis-sold this new one.
Can anyone help?
