If the second image is of the inside of the property, ( with the ONT fitted , powered up , optical cable plugged up but the LOS light lit ) yet the exterior work isn’t completed ( the grey duct entrance is visible but no duct cover , no capping , no CSP ) with the internal optical cable left ‘poked’ out through the wall , means Openreach have work to do, the issue is did they forget to do it , or they haven’t been told the house is ready.
I suspect that your internal installation was what’s called DSI , ‘developer self install’ , so the developer installs the ONT ( they don’t always plug the cable in ) , the developer also ( not part of DSI , but part of ‘newsites’ ) runs the Openreach supplied cable from the ONT location to the external wall , leaving it ready for Openreach bring the plot into service, in these cases the OR tech doesn’t fit the ONT ( because it was done as DSI ) but they need access to it , to get it authenticated on the system.
Your situation is either the developer hasn’t ‘called off’ the plot with Openreach, so OR don’t know the house is ready for occupation ( or in this case you have actually moved in ) FYI , the developer normally calls the plot off ( advises Openreach ) a week or so before your occupation , or the developer has advised the Openreach FBC of the house being ready ( FBC , field based coordinator) but the FBC hasn’t arranged the completion of the work with the OR new-sites engineers or they haven’t attended in time.
If this call off process isn’t done correctly, the address should never appear on ordering portals , so you shouldn’t be able to actually order FTTP , so how did the BT hub ever get delivered ?.
The solution is for your developer contact ( site manager or whoever) to get the Openreach FBC ( someone they work closely with ) to come back to sort this out .
