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Rancliffe37
Beginner

on ‎06-09-2024 11h21

490 Views
Message 1 of 4

"My BT" facility

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This facilty has been unavailable for at least two weeks, so I can't check my phone calls and bills. It's unusual for anything to be down for this length of time.

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imjolly
Distinguished Sage
Distinguished Sage

on ‎08-09-2024 10h23

375 Views
Message 2 of 4

Re: "My BT" facility

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try to log in using web browser instead of app

https://www.bt.com/about-my-bt



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Rancliffe37
Beginner

on ‎08-09-2024 10h31

366 Views
Message 3 of 4

Re: "My BT" facility

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I still get the same message: 

Sorry, we can’t get your account details at the moment

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Rancliffe37
Beginner

on ‎08-09-2024 13h01

323 Views
Message 4 of 4

"My BT" facility

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I have tried a different laptop and I can access my account so the problem is with my other laptop. 

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