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Rgolf10b
Beginner
154 Views
Message 1 of 4

"Need to return your equipment" link in Order Summary brings you back to this page

Finding how to return old equipment should be the simplest of tasks, but Oh no, not for BT who provide links that take you nowhere except back to the so-called "Help" page. Yes, they describe the process to follow but it is circuitous so you never actually get to order a "Returns" bag except when a Moderator gets involved who then seems to contact you directly. So could a moderator get in contact please as I want to return this hub asap. TIA

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3 REPLIES 3
gg30340
Distinguished Sage
Distinguished Sage
146 Views
Message 2 of 4

Re: "Need to return your equipment" link in Order Summary brings you back to this page

I would normally suggest that you call BT 0800.800.150 and they will send you a bag but as you have rightly said, the moderators seem to be dealing with every request for a bag so I will inform them and they can assist you. 

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Rgolf10b
Beginner
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Message 3 of 4

Re: "Need to return your equipment" link in Order Summary brings you back to this page

Thanks, I hope they do, soon.
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NeilO
Moderator
Moderator
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Message 4 of 4

Re: "Need to return your equipment" link in Order Summary brings you back to this page

Hi @Rgolf10b I've sent you a private message so you can send over your details and we'll be happy to help.

Cheers

Neil

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