"Need to return your equipment" link in Order Summary brings you back to this page

[Rgolf10b]

Finding how to return old equipment should be the simplest of tasks, but Oh no, not for BT who provide links that take you nowhere except back to the so-called "Help" page. Yes, they describe the process to follow but it is circuitous so you never actually get to order a "Returns" bag except when a Moderator gets involved who then seems to contact you directly. So could a moderator get in contact please as I want to return this hub asap. TIA

[gg30340]

I would normally suggest that you call BT 0800.800.150 and they will send you a bag but as you have rightly said, the moderators seem to be dealing with every request for a bag so I will inform them and they can assist you. 

[Rgolf10b]

Thanks, I hope they do, soon.

[NeilO]

Hi @Rgolf10b I've sent you a private message so you can send over your details and we'll be happy to help.

Cheers

Neil