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MossyB
Beginner
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Message 1 of 2

£75 reward card

I had an email to activate my reward card which all went well and it is now available to spend.However 2 days later I had another email telling me I have a reward card and activate it now.This second card is a different number so in effect I have 2 cards.I rang the sites help desk,they said they would cancel the second one but now (8 days later) I find I can activate the card so it is available to spend.My dilemma is,this is unsolicited goods,I have made a genuine attempt to return it but they have failed to do so and therefore it is mine to spend.OR,I am honest to the core and think as it is a mistake I just let it lapse and "lose" £75.

Anyone have any thoughts?

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1 REPLY 1
NeilO
Moderator
Moderator
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Message 2 of 2

Re: £75 reward card

Hi @MossyB thanks for your honesty, we can raise a case with the gift card team and ask them to cancel the second card that has been sent in error. I'll send you a private message so you can get in touch with the moderation team and we'll be happy to help.

Thanks

Neil

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