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Message 1 of 2

"Sorry, we can’t get your account details at the moment" - My BT


I have an issue with my "My BT" landing page. I'm trying to opt out of BT Wifi on my home router as it is taking up too much of the local WiFi spectrum and I need the frequency space.

Aaanyway, when I log in to My BT, or click the link from the router admin page to change my BT WiFi settings, I get the error in this subject line. In fact, I can't view any of my products.

I've tried adding the same account number as the reference number on my current BT Direct Debit and giving it a friendly name - this change is reflected in the Billing pages, but doesn't help with my products/services management page.

Can a BT rep please respond and look in to my account please - 


Thanks in advance


Sean D

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Message 2 of 2

Re: "Sorry, we can’t get your account details at the moment" - My BT

Hi @SeanDew,

Thank you for posting. I'm sorry you can't view and manage your account details online. If you send me your details, I'll be able to help you get this fixed.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages



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