reawrd card

[laurajayne21]

hi i had my reward card come through but i ent recieved this at all just had email to say tracking then dead end when i click on tracking saying customer access denied 

[JohnC2]

Hi @laurajayne21, welcome to the forum. 

I'm sorry you haven't received your reward card yet. Are you services active and if so when were they activated?

Cheers

John

[laurajayne21]

Heya I was active in January I claimed for my card and still to this day I have not received nothing! Ive had emails to say it's going to be sent out and delivered but again nothing since so what can you do ? 

[RobbieMac]

Hi @laurajayne21

Thank you for posting back.

I am sorry that you haven't received the reward card.  That's a long time to be waiting.  We can double check what's causing the hold up from here.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie