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Message 1 of 19

tracking my order

Hi have arranged  a deal with the values team this morning,(we already have full fibre halo 3 not sure why) received an email giving our  new deal, of broadband 100 full fibre but will I be able to track it and if so it is not yet showing? Any assistance would be helpful?

 

Thanks Jules

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Message 2 of 19

Re: tracking my order

Please could someone assist? Thanks Jules

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Message 3 of 19

Re: tracking my order

Have you not received and email confirming your new contract details you agreed in your phone conversation.  If you prefer paper copy then possibly letter in post

The forum mods no longer have account access so try message now to billing

https://www.bt.com/help/contact-bt/account-and-billing/broadband



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Message 4 of 19

Re: tracking my order

HI only received an email with the contract summary, should we have received something else, our current contract runs until 22nd May 2025? Thanks Jules

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Message 5 of 19

Re: tracking my order

@imjolly 

Hi only received an email with the contract summary, should we have received something else? our current contract runs until 22nd May 2025? Thanks Jules

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Message 6 of 19

Re: tracking my order

If you agreed a new contract terms in your phone call then that will start I mediately and not when your existing contract ends.  You should have contract summary of what you agreed so you can check it is what you agreed and if not cancel in 14 day cooling off period



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Message 7 of 19

Re: tracking my order

@imjolly 

 

So it will not be showing on the orders then?  Thanks for your help.  Jules

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Message 8 of 19

Re: tracking my order

@imjolly 

 

 

It would appear there are two account numbers now? what can I do?

 

Thanks Jules

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Message 9 of 19

Re: tracking my order

You need to phone CS 0331224150 or you can try billing message now and see if they can help you

https://www.bt.com/help/contact-bt/account-and-billing/broadband

 



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Message 10 of 19

Re: tracking my order

@imjolly 

 

Have tried that and it says cannot help need to phone EE ON 150?  What now

Thanks Jules

 

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