tracking my order

[imjolly]

If you are now being told to contact EE CS it would seem that in your new contract negotiations you have been moved from BT to EE and you are now an EE customer 

[polish]

No it was definitely BT values team that renewed the contract and both account numbers begin with MY

[polish]

Could  a moderator help please?

[imjolly]

BT value team could sell you a new EE contract which has happened to other customers. It would explain another account number.  Try billing team in morning

[polish]

I thought as it was a BT account number and not an EE one that  it would have been BT?

Thanks Jules

[polish]

What is the phone number for BT billing team so I can get straight through in morning. Thanks for all your help Jules

[imjolly]

Use the message now link to billing I posted in message 3

[polish]

@imjolly 

Thanks for your help, however now that account number has disappeared and the correct one is there? so  maybe do not need to phone billing as wondering if there was an issue yesterday?

Cannot track my order placed yesterday should I be able to? Have an email  from btcomms@info.bt.com with the  contract summary though. Thanks Jules

[imjolly]

If email agrees with what you expect from your contract then that's good