cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
650 Views
Message 1 of 4

Another Xbox Pass Account Issue

Go to solution

I got the 12 month pass offer that I redeemed.

Managing my subscription passed to BT/EE

I set to not renew.

BT add on product has expired 10 days ago, it's not on my BT account page, I only have the option to add it again.

My Microsoft account still says managed by BT and I can't manage it there, I can't manage it in BT.

Microsoft advise account is fine but I still can't manage it.

What do I need to do to get control of my account back from BT?

 

mINpPUD

0 Ratings
Reply
3 REPLIES 3
620 Views
Message 2 of 4

Re: Another Xbox Pass Account Issue

Go to solution

Hi @ae2rigc and welcome to our community.

Thanks for posting. Sorry you're having problems managing the game pass. I can help. I'll need a few details so check your inbox and drop me over a reply.

Cheers

David

574 Views
Message 3 of 4

Re: Another Xbox Pass Account Issue

Go to solution

Hi @ae2rigc ,

I've just had confirmation that the Xbox guys have sorted this out for you. Post back if you have any other problems and we'll be happy to help.

Cheers

David

563 Views
Message 4 of 4

Re: Another Xbox Pass Account Issue

Go to solution
Thanks for the assistance from you and the resolving team, all good now.