They'll be able to access your account and have a check over everything including the box, the connection and the extenders to get to the bottom of what is happening.
Update. BT emailed me today and asked me to call as there is a problem with my order. They advised extenders aren’t made anymore and the only way to fix my problem is to upgrade to EE Pro box. I am at a loss what to do now. I feel so let down
I’m still in shock at the conversation when it’s a lie. Extenders are for sale. I remarked that to the person I spoke to and he said maybe buying them is the best option. I suppose that’s what I will have to do but I find the whole thing really upsetting. Only ever been a BT customer so to be treated so flippantly is crushing.
I'm sorry that this has been so upsetting for you. It sounds like the adapters aren't in stock as replacements anymore. Hopefully, once you've bought those adapters, it solves the problem.
New plugs have arrived, I now get solid lights on both power and Ethernet, but not one on data. Apps still unavailable, error code changed to YVM104. Box doesn’t detect internet. Any idea what I should do next?
I have BT Broadband Extender Flex 500. I have restarted everything more than. In different orders, one at a time, altogether! The data light does not light on the new plugs either, but the other two do. Apps unavailable still. Could an engineer be needed to look at the cabinet or something else?
