Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
TheBadger1
Aspiring Contributor

‎27-05-2024 14h13 - edited ‎27-05-2024 14h18

1,479 Views
Message 31 of 53

Re: BT App - iOS - error MB4-05

Hi All, the iOS is working now .  I restarted the App and it’s started to work again. When the app was up and running  I needed to reconnect router again using the QR code.

Face ID is also working now.

thanks to all that helped push to fix / contacted BT support!

Reply
Andrew600
Aspiring Expert

on ‎27-05-2024 14h28

1,455 Views
Message 32 of 53

Re: BT App - iOS - error MB4-05

It’s not fixed. Not properly anyway.
It’s a whole lot better than it was, but I’m still getting we cannot log you in messages occasionally and having signed in to the app then need to sign in again to see my bills or usage. I might as well save time and use the web site instead.

Its a work in progress at the moment.

Reply
TimCurtis
Guru

on ‎27-05-2024 14h49

1,436 Views
Message 33 of 53

Re: BT App - iOS - error MB4-05

@Andrew600 

I'm getting exactly the same as you having to login again to see more detail. It was all fine prior to this latest update (8.50.0) that I was forced to update to yesterday.

Reply
wazmeister
Beginner

on ‎27-05-2024 20h40

1,365 Views
Message 34 of 53

Re: BT App - iOS - error MB4-05

Still can not login. Tried wife phone too and don't woek.

 

Can BT jump on here and help... Got naughty children I need to control WiFi for!!? 

Reply
Gemjay
Beginner

on ‎27-05-2024 21h02

1,356 Views
Message 35 of 53

Re: BT App - iOS - error MB4-05

I think it must be the app playing up as most people have the same problem 

Reply
Ciderman
Aspiring Contributor

on ‎28-05-2024 7h01

1,314 Views
Message 36 of 53

Re: BT App - iOS - error MB4-05

Apps working generally ok now. Had to force stop the app and restart. Control functions are ok but any account details etc require another log in. I’m sure this didn’t use to be the case?

Reply
Andrew600
Aspiring Expert

on ‎28-05-2024 10h30

1,273 Views
Message 37 of 53

Re: BT App - iOS - error MB4-05

To summarise, opening the app seems normal, but…

No access to anything account related without signing in again. It appears to be redirecting to the website page.

No access to the your products page at all. It does say they are working on it to be fair.

Reply
wazmeister
Beginner

on ‎31-05-2024 18h30

1,104 Views
Message 38 of 53

Re: BT App - iOS - error MB4-05

Thought I'd post update.  App still don't work, tried 4 diffrent devices.  Get the error something went wrong constantly....  

Reply
wazmeister
Beginner

on ‎31-05-2024 18h58

1,092 Views
Message 39 of 53

Re: BT App - iOS - error MB4-05

May have found the problem? Login main website on desktop... My account tells me. I have no bills, no products or anything with BT?

 

Does that mean they can stop charging me for my Fibre and I get it for free?  Ha

Reply
Andrew600
Aspiring Expert

on ‎31-05-2024 19h05

1,086 Views
Message 40 of 53

Re: BT App - iOS - error MB4-05

@wazmeisterwrote:

May have found the problem? Login main website on desktop... My account tells me. I have no bills, no products or anything with BT?

 

Does that mean they can stop charging me for my Fibre and I get it for free?  Ha

That’s odd. MyBT website is working perfectly for me. I still have to pay apparently.😂

The app on the other hand was working this morning, but is definitely broken again now.

I expect, or hope, they are still working on it.

Reply