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BT Cloud 21.12.15 client not installing on Windows 11

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I have a Windows 11 laptop, no previous install of BT Cloud client on there. I've downloaded the BT Cloud client from https://www.bt.com/cloud/download

Double clicking to start the install simply gives me a splash screen then nothing happens. I am the admin on my laptop, so unsure why the install doesn't proceed. I've tried rebooting => no difference.

 

Do I perhaps need to install an older version first ? The guidance at https://www.bt.com/help/broadband/bt-cloud/getting-set-up/set-up-bt-cloud/how-do-i-set-up-bt-cloud- makes no mention of this though.

 

Guidance appreciated.

 

Regards

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Message 2 of 2

Re: BT Cloud 21.12.15 client not installing on Windows 11

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My bad - the .exe did install, just that I saw no message confirming install so thought it hadn't.

I believe I can't delete my own post, hence posting this reply.
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