cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
718 Views
Message 1 of 2

BT Cloud 21.12.15 client not installing on Windows 11

Go to solution

I have a Windows 11 laptop, no previous install of BT Cloud client on there. I've downloaded the BT Cloud client from https://www.bt.com/cloud/download

Double clicking to start the install simply gives me a splash screen then nothing happens. I am the admin on my laptop, so unsure why the install doesn't proceed. I've tried rebooting => no difference.

 

Do I perhaps need to install an older version first ? The guidance at https://www.bt.com/help/broadband/bt-cloud/getting-set-up/set-up-bt-cloud/how-do-i-set-up-bt-cloud- makes no mention of this though.

 

Guidance appreciated.

 

Regards

0 Ratings
Reply
1 REPLY 1
704 Views
Message 2 of 2

Re: BT Cloud 21.12.15 client not installing on Windows 11

Go to solution
My bad - the .exe did install, just that I saw no message confirming install so thought it hadn't.

I believe I can't delete my own post, hence posting this reply.
0 Ratings
Reply