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BT Cloud Access

I am experiencing great difficulty in logging onto my BT Cloud area.  On a laptop I have tried Chrome and Edge.  On a smartphone I have tried chrome and samsung's browser. On a tablet I have tried chrome. Finally, I have tried access on the phone with wi-fi switched off.  The results of all are the same:

' took too long to respond'

It has only been like this recently - my last successful access was about a week/10 days ago (mid August).

I have the BT Cloud App on smartphone and can access the information, so it's definitely there.  However the phone App is essentially read-only and I am unable to 'manage' the files, libraries and public keys which I have set up.  I have always done this via my laptop.  

Can anyone help??



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