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Prycop
Aspiring Contributor
269 Views
Message 1 of 4

BT Cloud Desktop App - Can't download it

Hi, 

I just can't get acces to the BT Cloud Desktop client download at all.

This link from BT www.bt.com/cloud/download attempts to go to u.bt.com and te connection is refused.

I've tried on 2 windows laptops and a mac. Does anyone els have this issue?

 

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3 REPLIES 3
JohnC2
Moderator
Moderator
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Message 2 of 4

Re: BT Cloud Desktop App - Can't download it

Hi @Prycop, thanks for posting, and sorry you're unable to download the Cloud on your devices.

Have you previously used the Cloud service?
Check your BTID has the Account Holder Status claimed. 

Cheers

John

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Prycop
Aspiring Contributor
211 Views
Message 3 of 4

Re: BT Cloud Desktop App - Can't download it

Yes. 
Had it installed on aonther pc.

Anyway, link issue is un resolved but I found a direct link to the .exe file on this forum.

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JohnC2
Moderator
Moderator
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Message 4 of 4

Re: BT Cloud Desktop App - Can't download it

Hi @Prycop, thanks for posting back. Are you able to use the Cloud ok now? Or do you need further help with this?

Cheers
John

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