It seems that every time there is a software update, there is a good chance that the update will not work straight away on everyone's system. This has been true of update 22.12.11 which automatically updated this April for mne. BT Cloud them quickly crashed, saying that there was an "unexpected error" and that, "the application cannot continue and will be paused". Any attempt to un-pause, gets a repeat of the same message. I am running W10 on a Samsung laptop. I don't know if my method would work for W7 though.
Try 1.
Following previous problems, I first tried uninstalling the new software, clearing the registry using CCleaner, and then reinstalling it. This did not work this time.
Try 2.
1) I made a note of all folders being backed up -
2) I then uninstalled BT Cloud.
3) I moved the hidden BT folders which were still there to the desktop from the AppData folder. They seem to be the ones causing the confusion for the new software.
4) I did a search for any remaining BT Cloud program or data files in my laptop which might be causing the problem and found no more.
5) I used Ccleaner to clean the register. There was some stuff left over from uninstalling BT Cloud which was removed.
6) I then reinstalled BT Cloud 22.12.11.
7) This now entailed setting up things from the start again, as though BT Cloud had never been in my laptop. Hence the importance of making a note in point 1.
😎 The new BT Cloud software then behaved properly, did not crash, found what new files needed backing up to the Cloud and got on with the job. I notice new AppData folders have been created to replace the old ones I moved to the desktop, and it looks as though I will be able to delete those old ones if everything continues to run properly.
So, I appears to me that the BT Cloud software engineers do not pay enough attention to ensuring that old data from the last version of their software will never cause a problem for the new version, and ensuring that this cannot happen.
