Hi
ive spent the last two days trying to download my files from BT cloud.
im still no further along
ive downloaded the latest desktop app
followed all the advice:
constant error messages
trying to download to a portable hard drive as not enough room on my computer:
you have attempted to add a folder that is used as a sync folder D
Befpre continuing this action you must remove the existing sync D folder
if I try and use a folder on my laptop another error message pops up.. cannot use this folder…
its knackered my portable hard drive which now says it has errors and needs fixing but nothing happens when I select repair
I went and bought another 1 tb hard drive yesterday and can’t get that to save anything either
I’m losing my mind
then one folder I have on the bt cloud is completely empty nothing there when it should have all the back ups and files and photos of my old laptop
Ive removed and downloaded the BT desktop app dozens of times
tried doing it on a different lap top And the same errors
Please can anybody help? Deadline in a few days
i had no idea it would be this difficult
