BT cloud closing.

[Bodgeit1]

I wrote to the CEO and her team has responded , they will be back in touch within 24 hours, lets see

[GeoffSmith]

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@chrisjpwrote:
Call me a luddite but I've resisted storing ANYTHING in the Cloud, no matter who supplies the service. You're always subject to companies shutting down their cloud service and no compamy is immune from hacking either.
Portable hard drives are so cheap now it's much better to store valuable photos and the like on these - preferably duplicated onto 2 hard drives kept separately in case of HD failure. It's a matter of moments to download files from your devices to the hard drives and, with suitable software, you download only what is new in each folder you synchronise.

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Not a Luddite at all. The sensible approach is to take responsibility for one's own files, and not rely on any cloud storage. Cloud is useful for transferring files to other people though - and there are plenty of free offerings to cater for that. The cost of a few drives is as nothing compared with the value of one's files. Why so many people seem to put their trust in cloud storage as their sole backup is beyond my understanding.

[chris-leeds]

I see

[pddco]

@GeoffSmith  Agree that having local backups is good and cheap. The BTCloud (sync) folder on the desktop is what I’ll miss most. Especially as it also linked to mobile devices with the BTCloud App and can see all their backed up photos and (Android only) documents too. Which were also copied to the desktop. Which I backup to a physical drive of course. 

[Geoffhailz]

I  use the Cloud as part of my overall backup approach. I have my important data on my hard drive, and keep  a copy of that on a  USB disk drive (which is on my network, but I keep it turned off unless I am doing a backup/restore) - and I also keep  an off-site copy of the data on the Cloud.

My trouble is that I count all my Photos as part of my Important data - so I had about 800GB of data on my BT Cloud account.  I've now got to find another Cloud supplier for that , so losing the "free" benefit is going to cost me £70 or so a year.

[Wooldric]

I received an email purportedly from BT stating uploads to my Cloud account would terminate next month and that I needed to move my 1TB of data within 3 months.  My first thought was that this was some scam trying to gain access to my data.  After all what major provider would terminate key services with minimal notice!

However it appears that this isn’t a scam and BT are doing their best to turn away long standing customers.  Unfortunately I’m locked into a 2 year contract so I would have expected BT to honour all the linked services until customers contracts expired.  

I now need to speed valuable time researching a new provider and migrating data.  

Rest assured I won’t forget this lack of consideration when my contract reaches its renewal date.  

Vote with your feet!

[Wooldric]

Same for me. I a 3-2-1 backup strategy, and the BT cloud was a useful part.

As a result I saw BT’s cloud as a service differentiator. It really was a very good service and after a problematic start worked reliably.

To terminate the service with little notice is very poor.

[licquorice]

If you had actually bothered to read the terms and conditions of the service, you would notice that BT only have to give 30 days notice of closure rather than the 90 days they are actually giving.

[Geoffhailz]

It's still very poor to terminate a service that was "included" in a contract - no matter how much notice they give

[Wooldric]

@licquorice
Why do you assume I haven’t read the t&c’s!  
I understand the legal nature of a contract but high quality companies generally operate to a higher standard.