BT Cloud is no longer available

[rdsilver]

My BT Cloud app was working on my PC as of 2 days ago reporting uploads. When I clicked on the "Laund Web" icon the following message was displayed "BT Cloud is not longer available. For more information please click here. Error Code MBB3-01." What's happening here?

[NeilO]

@rdsilver I'm sorry about that, we'll need to get the cloud technical team to investigate why you're getting the error message. I'll send you a private message so you can get in touch with your details.

Thanks

Neil

[rdsilver · Accepted solution]

I've just sent you my details, but it seems to be working now.

[JohnC2]

HI @rdsilver, thanks for the update. I can see your case is in our queue. Please check again and let me know if the Cloud is working ok and I'll close off the case as it's not needed.

Cheers

John

[JNKirkland]

BT Cloud now working again but showing an error popup, circa every 15 minutes  - "BT Cloud; an error occurred, the application cannot continue and will be paused."

If a manual "Resume Syncing" is initiated the popup appears.

[JNKirkland]

Error corrected by uninstalling PC software and re-installing.

[Lewis515]

I had bt cloud, but I'm no longer a bt customer, I'd like to access & download all my pictures but the app and online are  not allowing me access. The app briefly showed me my files, so they've not been deleted,  but then the app kept reverting back to the login and showing error message. Logging in online just shows bt cloud is no longer available .

Any help retrieving my files would be much appreciated 

Thanks 

[imjolly]

@Lewis515 

this is from google search

In 30 days time, if your BT Cloud storage isn't linked to a BT broadband account, the data will be deleted and you'll no longer be able to access BT Cloud.

[Lewis515]

Thanks for that. Do you have any idea on how to get the photos back before deletion?

Thanks

[JohnC2]

Hi @Lewis515, if you're still within the 30 days since you left then you can download the files. Have a look at: https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download...

Cheers 

John