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pierredarbost
Beginner

on ‎05-07-2024 8h13

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Message 1 of 2

BT Cloud v22.12.33 - Update stopped cloud back up working and re-installed setup will not run

Hi, my BT Cloud stopped working following an automaticv update to v22.12.33, I uninstalled and re-installed the 22.12.33 version but despite double clicking the icon, nothing happens and am stuck in a loop. The is an urgent need for the cloud back to be restored should the primary laptop based storage fail. Thank you for your help, PierreSetup BT Cloud 22.12.33.JPG

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JohnC2
Moderator-Retired

on ‎05-07-2024 15h35

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Message 2 of 2

Re: BT Cloud v22.12.33 - Update stopped cloud back up working and re-installed setup will not run

Hi @pierredarbost, sorry you're having trouble with the Cloud service.

I've sent you a Private Message so you can get in touch with the Mod team and we'll get this raised to the Cloud team for you.

Cheers

John

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