Got an email from BT informing me that I "
got x00GB of free storage waiting in the Cloud
"(I changed the first digit to x), then I clicked the link "log in from your browser", got the following:
I only have one BT ID. So don't know what it's talking about. It just seems to me BT is hiring some dodgy developers doing the website given that I have come across one after one problems on the website (the broadband connection feels decent though).
There's no contact details on the help/contact page but a bench of irrelevant questions/answers.
Are you really sure the email was from BT, as there are loads of fake emails circulating?
If not, you may have provided a scammer with your BT ID and login details.
@Keith_Beddoe Thanks for the concern but no I'm a veteran netizen and I signed up BT cloud from within my BT ID account then immediately received the email from an absolutely authentic BT email address.
Indeed nowadays there's been lots of sc@m emails many of them pretended to be from DHL about delivery and I reported quite a few of them to the government's scam report website but then these poor desperate scammers just registered (in the US) another domain which I guess the UK government can't do anything about it as they're in the states.
Have you claimed account holder status ? the value added services (VAS) like email, cloud etc are only available to the primary account holder.
To check, the help pages have :
To check which role is attached to your BT ID, please follow the steps below:
If your BT ID is linked to more than one account number, it's possible to have a different account status for each account.
Please follow the steps below:
If you're stuck, please get in touch. One of our advisors will be more than happy to help.
@-Richie- Thank you for your time. Well I'm the only person using this BT broadband and I did remember seeing the msg "Currently this account has no users or managers" when first set up my account not long ago, meaning I must be the account holder unless BT somehow made me a no-body due to what I suspect a BT website design logic problem.
BTW, there's no "Settings" to be seen/found after logging in to My BT. I am not using the App as I'm not going to get access to my BT account on a daily basis.
Just click on Account Settings for your role.