BT Virus Protect switch McAfee to Norton

[richardje66]

From the My BT Security Settings there is a Manage Link - it gets an error message

The resource you are looking for has been removed, had its name changed, or is temporarily unavailable.

How do I resolve this in order to move from McAfee to Norton

[JohnC2]

Hi @richardje66, welcome to the forum, and sorry you are getting this error. 

Is your BTID an email address?
Do you have more than one account on your BTID? If so check you are using the correct account.

Cheers 

John

[richardje66 · Accepted solution]

You were right - I changed my login to my email address rather than username and this solved the problem, although the transfer for each machine still is a pain 

Thanks

[davidbrown92]

I had the same problem. I tried to follow the recommended solution but first had to change my logon id to my email address. I seem to be playing catch-up here. I don't remember being notified by BT that 1) we have to change login ID to email address and 2) that BT Virus Protect was switching from McAfee to Norton.