BT Virus Protect

[Bean]

Hi I have at long last uploaded Norton but now are unable to manage 

BT Virus Protect

Included with your BT Broadband

Keep your personal information and up to 15 devices safe wherever you are.

Manage

Learn more

would be very grateful for help thank you

Have error still

SERVER ERROR

Please try again or contact Member Services & Support.

Error Description:
A6bvdES2D0wIiR6/CYlyNOPIhgXLmLM7XKwMTPiI9MaQU6QcnukB3gT2zAfUBzlmP1vs3XG/5aMMfYB0uBl0rIkD83jPiUac3JKtIeFwZFyQ0ZvYDG2Ja/Ke/O6nTSMydPty5RxXctRp8C6y38sksg9F2amRh8a2dkw0FI19gbUO/vGMoL71I9BIkEXthX5hJoxfzcL7oQLrP4MFbwn8VVt/jVMp2sXEtn7QoinvL049+orJh+H7Cze1ncuNzKPuGiCHjGGSCcqZUBpOSRa6Lb8DBiG8Xd6Mbv+h2UJ/aEwjN1vFC7urLdyOiSPW+8EqUFx7cRsvxBGAPUctWrNNng==

[JohnC2]

Hi @Bean, thanks for posting, and sorry you're getting this error.

Please check that the BTID you're using has the Account Holder status claimed. Are you using the same BTID as you did to install Norton?

If not, use the Account Holder BTID or update the other BTID by following the steps to confirm you're the account holder.

Cheers

John

[Bean]

Hi 

I used the Account Manager account to upload Norton but changed the status to I am the account Holder. This allowed me to upload Norton.

Norton is on my computer and seems to be working.

But when I go to MyBT the Account Holder account  I press SWITCH ON

BT Web Protect

Included with your BT Broadband

Helps protect you from harmful websites.

Switch on

Learn more

I GET THIS

Sorry you can't access BT Web Protect, because you are not the registered account holder.

If this isn't correct please call us on 0800 111 4567

BT Virus Protect

Included with your BT Broadband

Keep your personal information and up to 15 devices safe wherever you are.

Manage

IT TELLS ME I AM NOT PROTECTED AND DOWNLOAD NORTON

[Bean]

On th Account Holder Account

BT Web Protect

Included with your BT Broadband

Stay protected from harmful websites.

Switch off

Learn more

BT Virus Protect

Included with your BT Broadband

Keep your personal information and up to 15 devices safe wherever you are.

Manage

Learn more

IT ALSO SAYS DOWNLOAD NORTON YOU ARE NOT PROTECTED

I would just like to reassured as Norton is on my computer am I protected as do not feel safe using my Computer online Thank you 

[JohnC2]

Hi @Bean, your details are in the queue as I see Neil offered you help on a previous thread. We'll be in touch soon to help you with this.

Cheers

John

[Bean]

Many Thanks John