BT WiFi opt in option is Missing

[rytenuff]

I am attempting to opt back in to BT WiFi. I opted out over a year ago.

I have gone to MyBT and selected Your Products, scrolled down to BT WiFi /Learn More, then ticked the box to agree to the terms and clicked on Set Up.

The coloured balls bounce for a while then just return to the tick box/set up .

There is neither an Opt In or an Opt Out  option shown.

The BT WiFi app on my phone/s say that I have not opted in. I know that. I can't!

I have repeated this numerous times. Is there a fault on the page?

Would someone be so kind as to go through the process (without selecting an Opt In/out obviously) just to see if the option is actually there for them? 

Thank you

George.

[rytenuff]

Well, my request for help has been viewed 57 times.

No help offered. Some community!

My request is something that could be done by anybody in this "Community".

[gg30340 · Accepted solution]

Perhaps the 57 people who have viewed your post are unable or unwilling to help you simply because it is not compulsory to help just because you have viewed a post.

If you call the BTWifi help line  0800 022 3322 they can opt you back in.

[rytenuff]

I am well aware of that. But you don't have to be an expert to do what I requested.  As I said "Community".

Thank you for the number.

[gg30340]

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@rytenuff wrote:

I am well aware of that. But you don't have to be an expert to do what I requested.  As I said "Community".

Thank you for the number.

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Not every person who views a post is a forum member and as such they can not reply to posts and as I said the forum members are under no obligation to do as you requested!

[rytenuff]

As we are repeating ourselves....as I said, I am well aware of that. However, I note that my SECOND post actually elicited a reply.... for which I thank you once again.

[DavidM]

Hi @rytenuff and welcome to our community.

I'm sorry for the late reply. The number provided  by @gg30340 will get you through to the team who should be able to sort this for you. If you have any problems please get back to me and I'll be happy to help.

Cheers

David

[rytenuff]

Thank you. The BTWifi help line 0800 022 3322 sorted this out in two minutes.
If this forum has "Sticky Posts" then that number is surely a candidate for that.

[gg30340]

The number was/is easily found with an Internet search for "BTWifi help".

[rytenuff]

Like many others I would expect an internet search for BTWifi help would point to these forums.

I find it amusing that the "Distinguished Sages" like to tick the Ratings boxes for each others unhelpful posts.