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Message 1 of 9

BT app

Every time I use the BT app I now need to log in each time and reset facial id. BT sends out emails for recent bills, which require all of the above. Never used to be like this. Expensive package with poor overview/access  to your account. Also no email address that you can forward complaints/issues to. 

8 REPLIES 8
964 Views
Message 2 of 9

Re: BT app

I’m having the same problem with check my usage but BT do not seem to respond to this. I have to ring billing to find out what time I have left on my international calling. Never used to be like this as you say. What’s going on.
940 Views
Message 3 of 9

Re: BT app

Thank you for your reply,

Still not working this morning, don’t know if ever be back to normal. 

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930 Views
Message 4 of 9

Re: BT app

I was just about to post a question with the same issue. The app used to work fine but in recent weeks it requires logging in again and resetting the pin every few days. I'm on Android. Any replies to this issue please?

907 Views
Message 5 of 9

Re: BT app

Same issue here. App logs out and resets itself. On iOS 

891 Views
Message 6 of 9

Re: BT app

Same here, I have fingerprint log in, then it asks me to log in with email password.  If I go to check my products I have to log in to that page again, on my home page it says set up biometrics and it is switched off. Even though I originally logged in with fingerprint. Annoying when you have to sign in every time to different page . 

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213 Views
Message 7 of 9

Re: BT app

Still like this in September - are BT ever going to fix their app??

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157 Views
Message 8 of 9

Re: BT app

Agree, don’t think this will ever be resolved. 

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144 Views
Message 9 of 9

Re: BT app

I turned off biometric login a few months ago, so login using my pin now and so far I haven't had to go through the whole re-login procedure since. May be worth a go for anyone who has biometric login enabled.

FAO BT - is this a biometric login bug? 

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