BT reward card

[amsz95]

I have recently got new BT broadband and was supposed to receive a £110 reward card, when I click to claim it there says there are no rewards to be claimed. How do I resolve this?

[DavidM]

Hi @amsz95 and welcome.

Thanks for posting about your rewards card. Have all your services been connected? Has the first bill been produced and paid?

Cheers

David

[amsz95]

Hi there my service is connected. I’ve received an email saying the bill is available but every time I click on it it says there is no bill to view - and no money has been taken from my account yet 

[DavidM]

Thanks for checking that @amsz95 

I can help. I'll need a few details so check your inbox for my message and drop me over the details.

Cheers

David

[DavidM · Accepted solution]

Thanks for sending over the details @amsz95 

I've processed that claim reward for you now.

Cheers

David