Can anyone help to resolve this issue so that I can access more than just my emails - I need to manage my bills etc but I cannot access them! So frustrating!
Hi @SDH700, welcome to the forum and thanks for posting.
Please double check that the email address you're using is registered as your BTID. What is a BT ID and how can I get one? | BT Help. You may have set up our BTID with a different email address and that would mean you can only access your BT email account with this login.
Yes I am using the correct email address. It sometimes flashes up the BT dashboard but then immediately defaults to the mail tab and won't let me open MyBT and access the account.
Hi @SDH700, thanks for confirming that. Please message the Broadband Billing Chat team and they'll be able to resolve this for you.