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Message 1 of 2

Can't access BT Cloud data on web

Hi

I have a lot of data in BT Cloud which I have not been able to access for at least the past 24 hours and I have realised that my backups have not uploaded for some time.

Is there an issue with Cloud?  

If I click on All my Files, then a Repository I can drill down through folders but not to underlying files.  I just get a message "We are experiencing some technical difficulties.  Please try again later."  HELP!  I need a couple of files urgently.

Thanks

 

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Message 2 of 2

Re: Can't access BT Cloud data on web

Hi @ChrispyB

Thanks for your post and welcome back!

I am sorry for the problems you're having with BT Cloud.  We'd be happy to help however it'll take us a few days to get back to you as we deal with cases in turn as we receive them.  Try giving my colleagues in the helpdesk a call on 0330 1234 150 to speak with one of our guides today.

Feel free to post back and let me know how you get on chatting with them 🙂

Thanks,

Robbie

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