Can't manage Xbox GAMEPASS - Despite cancelling BT subscription

[PerrettJ]

So I chose not to renew my Xbox Gamepass subscription via BT after taking advance of a BT extras offer - assuming control would revert to Microsoft after the offer expired and now I can't renew it with Microsoft or see it/manage it with BT.

I contacted BT and sked them the relinquish control of the account so I could renew it with Microsoft but they haven't despite telling me they would.

What can I do? There isn't anywhere on My BT to manage it and it appears nowhere.

But when I log into xbox account it says 'purchased by BT' which isn't strictly true anyway - I had been a Gamepass subscriber for a long time before...

Totally stuck, please help.

J

[RobbieMac]

Hi @PerrettJ

Welcome and thanks for posting!

I am sorry for the problems you're having with your Xbox Game Pass.  We can pick up here and help get you sorted.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

[PerrettJ]

Hi @RobbieMac I've sent you the requested details on PM.

Do you need anything else from me?

Many thanks,

Jack