Can’t redeem Xbox gamepass

[Bainesforth]

• Hello, I can’t redeem my 1 year free gamepass offer. When I go to redeem it I get to the add gamepass section then it says the page is down for maintenance but it’s been like that for a few days.  How can I redeem it before the 14 days window is up and I lose it. 

[RobbieMac]

Hi @Bainesforth

Welcome to the BT Community and thank you for your post!

I am sorry for the problems you're having redeeming your Xbox Game Pass offer.  Give our guides in the helpdesk a shout on 0330 1234 150 who'll be able to help you out.  Feel free to post back and let me know how you get on chatting with them.

Thanks,

Robbie

[hroft6]

hi, did you manage to solve this problem? I have the same problem for three days now

[imjolly]

Have you tried phoning CS 03301234150 for assistance

When was your activation date?

[Bainesforth]

tried the phone number on t just takes me to broadband connection issues. No use at all.  

[DanielS]

Hi @Bainesforth,

You should be able to get through to our Customer Services team or billing team who can help with this.

If you dial again, press 1 and 1 that should get you through to billing. Or press 1 and then 3 to get through to our order team.

Let me know how you get on please.

Thanks

DanielS

[hroft6]

I just solved the problem, I wrote to support using live chat and explained the situation and they sent me an Xbox Game Pass activation code by email