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Message 1 of 6

Cannot Add Gampass 6 Month - System is Down

Like many on here, I cannot redeem my Gamepass code because it says the system is down. I called up the phone number and the the guide said they will fill out a form. I have seen from other forums that this doesn't usually resolve the issue so is there any other support/contacts that I can use? 

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Message 2 of 6

Re: Cannot Add Gampass 6 Month - System is Down

Hello @darylb889

I am sorry to hear you have not been able to redeem your code yet. 

Did the guide provide you with a timescale?

Katie

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Message 3 of 6

Re: Cannot Add Gampass 6 Month - System is Down

Hi Katie

 

Thank you for getting back to me. They mentioned around 7 days but they were unsure as they didn't know if they filled out and sent the form correctly. 

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Message 4 of 6

Re: Cannot Add Gampass 6 Month - System is Down

Thanks for confirming @darylb889

I would recommend allowing the timescale provided. 

If you have not received your code after 7 days please be sure to let us know. 

Katie

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Message 5 of 6

Re: Cannot Add Gampass 6 Month - System is Down

Hi Katie,

It has been 7 days and I have still not received the code or any correspondence, can you please help me now?
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Message 6 of 6

Re: Xbox Ultimate Game Pass Issue - System down down for maintenance

Been 7 days for me after they said they would send the code and still nothing, very disapointing.
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