Cannot Add Gampass 6 Month - System is Down

[darylb889]

Like many on here, I cannot redeem my Gamepass code because it says the system is down. I called up the phone number and the the guide said they will fill out a form. I have seen from other forums that this doesn't usually resolve the issue so is there any other support/contacts that I can use? 

[Katie_B]

Hello @darylb889. 

I am sorry to hear you have not been able to redeem your code yet. 

Did the guide provide you with a timescale?

Katie

[darylb889]

Hi Katie

Thank you for getting back to me. They mentioned around 7 days but they were unsure as they didn't know if they filled out and sent the form correctly. 

[Katie_B]

Thanks for confirming @darylb889. 

I would recommend allowing the timescale provided. 

If you have not received your code after 7 days please be sure to let us know. 

Katie

[darylb889]

Hi Katie,

It has been 7 days and I have still not received the code or any correspondence, can you please help me now?

[darylb889]

Been 7 days for me after they said they would send the code and still nothing, very disapointing.

[Katie_B]

Hi @darylb889. 

Absolutely, I have sent you a private message. 

Speak soon, 

Katie

[darylb889]

Thank you, I have replied.