Cloud photos - unable to access

[davidym]

I am trying to download old photos from the BT Cloud before it closes. I just get "Photos and video error - Reload Photos and videos".  This just repeats and nothing happens. 

The photos were originally loaded from a PC, but now  I have a MacBook  - is this likely to be causing the problem??

thanks,

David

[Michael_D]

Hi @davidym 

Thanks for coming to the community.

You should still be able to download them even if you are using a MacBook.

If you follow the steps on the Download your files from BT Cloud help page, do you get any further?

Michael

[davidym]

Hello - I seem to be even further back now - I follow the Download to Mac, it then asks me to move the BT cloud programme to Applications folder, which I have done. When I attempt to run it, nothing happens at all.

Yesterday at least it opened, but wouldn't download my photos from the Cloud.

Any suggestions ??

Thanks,

David

[Michael_D]

Thanks for trying @davidym

I've sent you a private message to take some details to have a look at this further.

Michael