Complaint Letter: Ineffective Customer Service for Opt-WiFi Issue

[aristcc]

Dear BT Customer Service,

I am writing to express my disappointment with the customer service I have received from your company regarding my Opt-WiFi issue. Despite reaching out to the customer service hotline and seeking a solution in the BT community, I have yet to receive any practical methods to resolve the issue at hand.

I find it unacceptable that your customer service team is unable to provide effective solutions for my Opt-WiFi issue. It is frustrating to have to spend valuable time trying to resolve an issue, only to be left with no resolution and an unsatisfactory experience.

I have also noticed that other customers have experienced similar issues in the BT community and have yet to receive a solution. This raises concerns about the overall effectiveness of your customer service when it comes to resolving technical issues.

I urge you to take a closer look at the training and resources provided to your customer service team, and to improve the overall effectiveness of your customer service when it comes to resolving technical issues such as Opt-WiFi.

I hope to hear from you soon regarding a resolution for my issue and an improvement in your customer service.

Sincerely,

[aristcc]

My BT public wifi SSID "BT_Wifi" and  "BT_WifiX"   has disappeared for the past 2 days. I attempted to troubleshoot the issue by restarting and resetting my router, but it did not resolve the problem. I also tried opting out and opting back in on the manage wifi page, but it still did not work. Can anyone provide assistance with this issue? Thank you.

[imjolly]

Did you do a factory reset by pressing the recessed button on back and holding until the hub lights flash about 20/30 seconds

[aristcc]

yes, tried.

[aristcc]

yes, I tried but still didn't work.

[aristcc]

I have already tried reaching out to the customer service hotline and seeking a solution here. However, there were no practical methods provided to resolve opt-in BT-Wifi. Is the customer service of BT an ineffective service that cannot solve problems?

[DavidM]

Hi @aristcc and welcome to our community.

I'm sorry you have cause to complain. Can you just clarify, are you trying to opt out of wi-fi? Has an order been placed to opt out recently (they can take up to 30 days to complete).

(I've moved your previous posts so we have everything on the same thread)

Cheers

David

[imjolly]

this is a customer help customer community forum and your post does not go to BT

what are you trying to do - opt out of BTWIFI?

[aristcc]

I apologize for any misunderstandings, my intention is to opt in to BTWIFI, not opt out. Furthermore, I aim to help other customers make informed decisions by sharing my experience with the customer service. I acknowledge and appreciate your feedback on my efforts to assist others.

[aristcc]

I apologize for any confusion and for any miscommunication. My intention is to opt-in to BTWIFI, not opt-out. I appreciate your feedback and thank you for your willingness to assist others. Can you please explain to me the reason for the 30-day waiting period before I can access the service? Also, can you please let me know how you ensure that after 30 days, I will be able to successfully opt-in to the BT WiFi service?