Hi
I'm trying to download my free antivirus software but when I go into "Your Security" and click on Manage in the BT Virus Protect section I get
The resource you are looking for has been removed, had its name changed, or is temporarily unavailable.
Is there a way to fix this?
Thanks
Solved! Go to Solution.
Hi @mckeown_paul welcome to the community, I'm sorry to see you're having problems downloading BT Virus protect. Is your BT ID in the same format as an email address or just a name? Don't post the actual BT ID.
Thanks
Neil
It's just a name
@mckeown_paul You'll need to change your BT ID to an email address. You can do it by logging into MyBT then clicking on 'Your details'
There was a campaign a number of years ago to get everyone to update it to an email address with a pop-up every time you logged into MyBT but updating it now should fix that for you.
Let me know if that works.
Thanks
Neil
T hanks Neil that was it.
I can't remember ever beign asked to change my account name to an email but never mind all fixed now and thanks for the really prompt replies!
Paul