cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1,221 Views
Message 1 of 4

Downloading Norton

Trying to update from McAfee to Norton and keep getting error - unable to download - virus scan error, running on Dell laptop windows 10. 

Grateful for any advice to complete the update

0 Ratings
Reply
3 REPLIES 3
1,172 Views
Message 2 of 4

Re: Downloading Norton

Hi @Timashenko

Welcome and thank you for your post!

I'm sorry you're seeing that message trying to change to BT Virus Protect powered by Norton.  Can you post a screenshot of exactly what you're seeing? (Please do not have any personal info on the image).

Also, please double check your system for McAfee Web Advisor and remove it before trying the install again.  Start Menu > Add or remove programs and Uninstall McAfee Web Advisor.

Post back and let me know how you get on with this.

Thanks,

Robbie

0 Ratings
Reply
1,150 Views
Message 3 of 4

Re: Downloading Norton

Have removed all McAfee, and still getting the following message when trying to download Norton

Timashenko_0-1648673922361.png

 

0 Ratings
Reply
1,133 Views
Message 4 of 4

Re: Downloading Norton

Hi @Timashenko I'm sorry that didn't work, we'll need to raise a case with the BT Virus protect team to help you with that. I'll send you a private message in a moment so you can get in touch with the moderation team.

Thanks

Neil

0 Ratings
Reply